D89 Terms & Conditions — Complete Guide

d89 An online gaming and betting platform operated specifically for players in Bangladesh. These terms and conditions ('Terms') d89 ('we', 'the Company') and the platform user ('you', 'member') constitutes a legally binding agreement.

These terms and conditions have been prepared in Bangla so every member in Bangladesh can understand them easily. However, in the event of any interpretive dispute, the prevailing interpretation under international gaming law will apply.

Scope of Application

These Terms & Conditions d89Applies to services provided through -'s website, mobile app, and any other digital channel. By using the platform, you confirm that:

• You are at least 18 years of age
• You have read and understood these terms and conditions in full
• You are voluntarily agreeing to these terms and conditions
• Online gaming is legally permitted in your region
• You are not a resident of a restricted country or region

d89To open an account, you must register with accurate and complete information. Accounts created with false or incorrect details may be closed at any time and all balances may be forfeited.

Information Required for Registration

• Full name (as per national ID)
• Date of birth (for age verification)
• Active mobile number
• Valid email address
• Bangladeshi address

Identity Verification (KYC)

To ensure security and prevent money laundering d89 We follow the KYC (Know Your Customer) process. The following documents may be required before making a withdrawal or for transactions above a certain amount:

• Scanned copy of National ID (NID) or passport
• A recent selfie (holding your ID document)
• Proof of payment method ownership

d89 Supports the most popular payment methods in Bangladesh. All deposits are credited to your account instantly. The minimum deposit amount is ৳100, and the maximum is subject to specified limits.

Supported Payment Methods

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: DBBL, Dutch-Bangla, SSL Commerz
• Cryptocurrency: USDT (TRC20/ERC20)

Deposit Terms & Conditions

• Deposits must be made using a payment method that belongs to the account holder
• Deposits using third-party funds are strictly prohibited
• If your deposit is unsuccessful, please contact support within 24 hours
• Do not submit the same transaction more than once

d89 Withdrawing winnings requires certain conditions to be met. We want to ensure that every withdrawal is safe and legitimate.

Withdrawal Policy

• Minimum withdrawal amount: ৳500
• Maximum daily withdrawal: determined by your account verification level
• Processing time: typically 1–24 hours (after KYC verification)
• Withdrawals will only be processed via the same method used for the original deposit
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first

Reasons for Withdrawal Delays

Withdrawals may be temporarily delayed or suspended in the following circumstances:

• If KYC verification has not been completed
• If suspicious betting patterns are detected
• If the bonus wagering requirement is not met
• If multiple account usage is suspected

d89-'s bonus and promotion offers are designed exclusively for members. Each bonus carries specific terms, and failure to comply may result in the bonus being forfeited.

Welcome Bonus

New members receive a 100% bonus on their first deposit (up to ৳10,000). The wagering requirement for this bonus is 20x the bonus amount. For example, a ৳1,000 bonus requires ৳20,000 in bets before withdrawal.

General Bonus Terms & Conditions

• Wagering must be completed within 30 days of receiving the bonus
• Winnings from bonus funds may only be wagered on specific games
• Bonus bets count 100% towards wagering requirements for slots; table games may count between 10%–50%
• Multiple bonuses cannot be active at the same time
• Bonuses cannot be transferred to another account
• d89 Reserves the right to modify or cancel any bonus offer at any time

Free Spins

Winnings from free spins are generally withdrawable subject to 5x wagering requirements. Free spins that are not used within 7 days of being issued will be automatically forfeited.

d89- has specific rules governing all types of betting on its platform. Compliance with these rules is mandatory.

Sports Betting

• Bets cannot be changed or cancelled once submitted
• You can place bets both before a match starts and during play (Live Betting)
• Bets displaying abnormal odds due to a technical error will be considered void
• Bets will be voided if a match is abandoned or suspended

Casino Games

• All game outcomes are determined by an RNG (Random Number Generator)
• Each game has its own RTP (Return to Player) rate, which is visible in the game interface
• If a game is interrupted due to a technical issue, the round will be voided and all bets will be refunded

Lottery

• Lottery tickets are non-refundable once purchased
• Draws will take place at the scheduled time and results will be automatically updated in your account
• Winnings must be claimed within the specified time period

d89The following activities are strictly prohibited on the - platform. Any breach of these rules will result in immediate action.

• Multiple Accounts: Operating multiple accounts under the same identity
• Automation: Placing bets using bots, scripts, or automated software
• Fraud: Cheating the game system or other players
• Collusion: Colluding with other players to manipulate or predetermine outcomes
• Money Laundering: Using the platform for money laundering purposes
• Chargeback Fraud: Filing a false chargeback claim with a payment provider after making a deposit
• Hacking: Attempting to breach the platform's security
• Minor Access: Allowing anyone under 18 to use your account

d89 - may temporarily suspend or permanently close an account under the following circumstances:

• If evidence of a terms violation is found
• If KYC verification is not completed or incorrect information is provided
• During investigation of suspicious financial transactions
• At the member's own request (self-exclusion)

Self-Exclusion

If you feel that gaming is having a negative impact on your life, d89You can request self-exclusion through our support team. Options include 6 months, 1 year, or permanent exclusion. You will not be able to log in to your account while self-exclusion is active.

d89 Believes gaming should be a healthy form of entertainment. We encourage our members to play responsibly and provide them with a range of protective tools to help them do so.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Limit: Set a time limit on continuous play
• Loss Limit: Set a maximum loss limit for a specific time period
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days
• Reality Check: Display play time and spending information at regular intervals

If you're experiencing gambling addiction or related issues, visit our Responsible Gaming Visit the page.

d89 Takes the security of your personal information extremely seriously. We use SSL encryption and advanced security technology to keep your data protected.

Data Collection & Use

• Information provided at registration is used solely for account management and verification purposes
• We do not sell your information to third parties
• Information may be disclosed to authorities where required by law
• Cookies and browsing data are used to improve the user experience

To read our full privacy policy, Privacy Policy Visit the page.

For any dispute or complaint, please first d89contact our customer support team. We are always committed to finding a friendly resolution.

Complaints Process

1. Contact our support team via live chat or email first
2. Please provide a detailed description of your complaint along with supporting evidence (screenshots)
3. The support team will provide an initial response within 48 hours
4. Complex cases may require up to 7 business days to investigate
5. If no resolution is reached, you may appeal to the regulatory authority

d89 - reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform notification.

Continuing to use the platform after updated terms have been published will be considered acceptance of the new terms. We recommend visiting this page regularly.

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be fully effective. In any dispute arising from these terms and conditions, d89The laws of the licensing authority of - shall apply.