D89 Privacy Policy — your data is safe with us

d89 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our members' personal data is one of our most important responsibilities. This Privacy Policy ("Policy") explains how we collect, use, store, and safeguard your information.

This policy d89Applies to the website, mobile app, and all other digital services. When you register, log in, or use any feature on our platform, you automatically agree to this Privacy Policy.

We are committed to being fully transparent with you. That is why this policy is written in plain, straightforward language rather than complex legal terms. If you have any questions, feel free to reach out to our support team directly.

d89 Two types of information are collected — what you provide directly, and what is gathered automatically while you use the platform.

Information You Provide Directly

• Identity Information: Full name, date of birth, National ID number or passport number
• Contact Information: Mobile number, email address, home address
• Account Information: Username, password (stored in encrypted form)
• Financial information: Mobile banking number, partial bank account details
• KYC Documents: Scanned copy of ID, selfie photo

Automatically Collected Information

• Device Information: IP address, device type, operating system, browser information
• Usage data: Login time, gaming history, betting activity, page visits
• Location data: Approximate geographic location (country-level only)
• Cookie & tracking data: Session cookies, preference data

d89 Your data is used only for specific, legitimate purposes. We never use your information for anything unnecessary.

Primary Purposes

• Account Management: Securing registration, login, and account safety
• Identity Verification: Completing the KYC process and preventing financial fraud
• Transaction Processing: Ensuring Deposits, Withdrawals, and Bonus Payouts
• Customer support: Resolving your issues and providing support
• Security Monitoring: Detecting suspicious activity and preventing fraud
• Legal Compliance: Fulfilling Anti-Money Laundering (AML) and other legal obligations

Secondary Purposes

• Personalized experience: Recommending games and offers tailored to your preferences
• Promotional Communications: Keeping you informed about new offers and bonuses (you can opt out at any time)
• Service Improvement: Improving Platform Performance & User Experience
• Responsible Gaming: Monitoring gambling addiction risk and implementing protective measures

d89 Industry-leading technology is used to keep your data safe. Our servers and databases are hosted in secure data centers with 24/7 monitoring.

Our security measures

• 256-bit SSL/TLS Encryption: All Data Transfers Are Encrypted
• Password Hashing: Password storage using the bcrypt algorithm
• Two-factor authentication (2FA): An additional layer of security when logging into your account
• Firewall & DDoS Protection: Prevention of Unauthorized Access & Attacks
• Regular Security Audits: Periodic audits conducted by third-party experts
• Data backup: Regular encrypted backups are performed

d89 Your data is never sold or shared with third parties for commercial purposes. However, limited information may be shared with trusted partners as necessary to operate our services.

When we share data with third parties

• Payment processors: Transaction details are shared with payment providers such as bKash, Nagad, and Rocket as required to process deposits and withdrawals.
• KYC Service Provider: With a licensed KYC service for identity verification
• Game Provider: Game results and betting data with the relevant game software provider
• Legal Authorities: With relevant authorities in response to valid legal orders or investigations
• Regulatory Authority: Mandatory reporting to licensing authorities

Cookies are small text files stored on your device. d89 Uses cookies to enhance your browsing experience and ensure certain essential features work correctly.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and core site functionality — these cannot be disabled
• Functional Cookies: To remember your language preference and theme settings
• Analytics Cookies: To understand site traffic and usage patterns — fully anonymised
• Security Cookies: For CSRF protection and detection of unauthorised login attempts

Cookie controls

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and may cause certain features to stop working. Turning off analytics and marketing cookies will not significantly affect your browsing experience.

d89As an account holder at -, you have important rights regarding your data. We respect those rights and do our best to respond as promptly as possible.

• Right to Access: You may request to know what information we hold about you
• Right to rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your data, subject to certain conditions
• Right to restrict processing: In certain cases, you may request that the use of your data be restricted
• Data portability: You can request your data in a structured, portable format
• Marketing Opt-Out: You can opt out of promotional communications at any time

To exercise any of the rights listed above support@d89.biz-. We will respond within 30 business days.

d89 A platform operated exclusively for users aged 18 and above. We do not knowingly collect personal data from minors.

Age is verified at registration, and confirmed through identity documents during the KYC process. If a minor has somehow created an account, it will be closed immediately upon notification and all collected data will be deleted.

If you believe a minor under your supervision is using our platform, please support@d89.bizto get in touch.

d89 Your data is retained only for as long as necessary, or as required by law.

Once the designated retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

d89 reserves the right to update or amend this Privacy Policy at any time. We will always display the "Last Updated" date at the top of this page so you can easily see when changes were made.

For significant changes, we will notify you in advance via your registered email address or through platform notifications. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to reach out. Our dedicated privacy team is ready to respond to every message.

For more information, visit our FAQ page View or About Us Visit the page.